Shipping & Returns
We currently ship within the US and to Australia. We're thrilled to offer free standard shipping on all US orders (2-5 business days). Additional shipping options are available and calculated at checkout.
For orders to Australia, shipping options are calculated at checkout. Golden Edit is not responsible for any import duties and taxes that may be charged on international orders. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Approximate shipping times to Australia are:
USPS Priority Mail Express: approx 3-5 business days
USPS Priority Mail International: approx 6-10 business days
USPS First Class Package International: approx 7–21 days
All orders ship from New York City. Orders placed Monday-Friday before 12pm EST will begin processing that day, excluding holidays, and will ship the next day pending credit card verification. Orders placed Saturday or Sunday will ship the following Monday (excluding holidays). Your order will be shipped pending item availability and order volume.
Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.
Once your order has shipped, you will receive a notification with a tracking number.
We do not currently offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
All returns must be unwashed and unworn and include all original packaging, boxes, dust bags, and tags with no signs of damage. Golden Edit has the right to deny refunds for any returned goods that do not meet the requirements of our return policy. Please note that any original shipping charges are non-refundable. The customer is responsible for return shipping costs.
Once we've received the item/s, we'll process your refund within 5 business days. Refunds are issued to the same card used for the purchase.
Golden Edit is not responsible for lost or damaged packages. We recommend insuring your shipment.
We accept returns within 14 days from the order ship date. Returns outside of this period may be accepted at the discretion of Golden Edit. Please ship with your preferred shipping method.
International returns must be requested in writing to Golden Edit within 7 days of receiving your order, at which point you must provide a tracking number. Please ship items with your preferred shipping method. Insurance is suggested.
Final sale items cannot be returned or exchanged.
HOW TO MAKE A RETURN
To request a refund, please email email@example.com with your return request and order number. We will email you back return address details.
Within 2-3 days of our receipt of your return, you will receive an email that your return was processed. Your refund will be credited to the same card used to make the original purchase. Please allow 7-10 business days for the bank to post the refund to your account.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org